Privacy Policy
At Lutomi, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal data when you visit or make a purchase from auto.lutomi.com (the “Site”).
SECTION 1 – INFORMATION WE COLLECT
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, phone number, and payment details.
When you browse the Site, we automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing behavior, to help us improve the Site and user experience.
With your explicit consent, we may send you marketing emails or messages related to promotions, new products, or updates.
SECTION 2 – CONSENT
How do we obtain your consent?
By providing personal information to complete a transaction, place an order, arrange delivery, or request a return, you consent to our collection and use of that information for those specific purposes.
If we request your information for secondary purposes such as marketing, we will ask for your explicit consent or provide you with the option to opt out.
How do you withdraw consent?
You may withdraw your consent at any time by contacting us at support@auto.lutomi.com
SECTION 3 – DISCLOSURE
We may disclose your personal information if required by law, regulation, legal process, or governmental request, or if you violate our Terms of Service.
SECTION 4 – SHOPIFY & PAYMENT PROCESSING
Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell products and services.
Your data is stored through Shopify’s data storage, databases, and applications, secured behind firewalls.
Payment information is processed through PCI-DSS compliant payment gateways. We do not store your complete payment details. Payment data is retained only as long as necessary to complete your transaction.
SECTION 5 – THIRD-PARTY SERVICES
Third-party service providers (including payment processors, email/SMS platforms, analytics tools, and logistics partners) collect, use, and disclose your information only as necessary to perform their services.
These providers may operate in jurisdictions different from yours. By using the Site, you acknowledge that your information may be subject to the laws of those jurisdictions.
Once you leave our Site or are redirected to a third-party website, this Privacy Policy no longer applies.
SECTION 6 – SECURITY
We take reasonable precautions and follow industry best practices to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
SECTION 7 – COOKIES
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and support marketing activities. You may disable cookies through your browser settings; however, some Site features may not function properly.
SECTION 8 – AGE REQUIREMENT
By using this Site, you confirm that you are at least the age of majority in your jurisdiction, or that you have obtained consent from a legal guardian.
SECTION 9 – CHANGES TO THIS POLICY
We reserve the right to update or modify this Privacy Policy at any time. Changes take effect immediately upon posting on the Site.
SECTION 10 – SMS & EMAIL COMMUNICATIONS
If you opt in, we may send cart reminders, order updates, and promotional messages via email or SMS. You may opt out at any time.
We do not sell or share SMS opt-in data with third parties for marketing purposes.
SECTION 11 – YOUR RIGHTS (GDPR & CCPA)
Depending on your location, you may have rights to access, correct, or request deletion of your personal data. To exercise these rights, contact support@lutomi.com